Introduction
1.1 eBikes (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit and use our ecommerce website.
1.2 This privacy policy outlines the types of personal information we collect, how we use and protect it, and the rights and choices individuals have regarding their personal information.
Collection of Personal Information
2.1 We may collect personal information directly from individuals or through automated means when they visit or interact with our website.
2.2 The types of personal information we may collect include:
a. Contact information (e.g., name, email address, phone number, postal address)
b. Account login details and credentials
c. Payment information (e.g., credit card details)
d. Purchase history and preferences
e. Demographic information
f. Device and browsing information (e.g., IP address, browser type, referring/exit pages, operating system)
Use of Personal Information
3.1 We may use personal information for the following purposes:
a. Processing and fulfilling orders and purchases
b. Providing customer support and responding to inquiries
c. Personalizing and improving the user experience on our website
d. Sending promotional materials and marketing communications (with consent, where required by law)
e. Conducting research, analytics, and performance monitoring
f. Ensuring compliance with legal obligations and preventing fraud
Disclosure of Personal Information
4.1 We may share personal information with the following parties:
a. Service providers and business partners who assist in the operation of our website and provide services on our behalf (e.g., payment processors, shipping companies)
b. Third parties to whom you explicitly ask us to send your personal information or to facilitate a transaction
c. Law enforcement agencies, regulatory authorities, or other third parties if required by law or to protect our rights, safety, or the rights, safety, or property of others
4.2 We do not sell or rent personal information to third parties for their own marketing purposes.
Data Security
5.1 We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
5.2 However, no data transmission or storage system can be guaranteed as 100% secure. We encourage individuals to take appropriate measures to protect their personal information, such as using strong passwords and keeping their login credentials confidential.
Data Retention
6.1 We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
6.2 If an individual requests the deletion of their personal information, we will make reasonable efforts to comply with such requests, subject to any legal or legitimate business requirements.
Access and Control of Personal Information
7.1 Individuals have the right to access, correct, update, or delete their personal information, subject to applicable legal requirements.
7.2 To exercise these rights or to make inquiries or complaints regarding our privacy practices, individuals can contact us using the contact information provided below.
International Data Transfers
8.1 Personal information collected by us may be transferred to and processed in countries outside of Australia. We will ensure appropriate safeguards are in place to protect personal information as required by applicable data protection laws.
Updates to the Privacy Policy
9.1 We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date of the revision.
Contact Us
10.1 If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at [contact information].
